At Dandu Global Couriers, we are committed to protecting your privacy and ensuring a transparent, fair cancellation process. This page explains how we collect, use, and safeguard your data, along with our cancellation and refund policies.
🔷 🔐 PRIVACY POLICY
📋 1. INFORMATION WE COLLECT
We may collect the following information when you use our website or services:
Name, phone number, and email address
Pickup and delivery addresses
Shipment details (weight, dimensions, contents)
Payment-related information
Website usage data (cookies, IP address)
🎯 2. HOW WE USE YOUR INFORMATION
Your data is used to:
✔ Process courier bookings
✔ Provide shipment tracking updates
✔ Improve our services and customer experience
✔ Communicate important updates and offers
✔ Ensure compliance with legal requirements
🔒 3. DATA SECURITY
We take strong measures to protect your data:
✔ Secure servers and encryption systems
✔ Restricted access to sensitive information
✔ Regular monitoring for security threats
👉 Your data is safe with us and handled responsibly.
🤝 4. SHARING OF INFORMATION
We do not sell or rent your personal data. However, we may share information with:
Courier and logistics partners (for delivery purposes)
Government authorities (if required by law)
🍪 5. COOKIES POLICY
Our website may use cookies to:
✔ Improve website functionality
✔ Analyze user behavior
✔ Enhance browsing experience
👉 You can disable cookies in your browser settings if needed.
👤 6. YOUR RIGHTS
You have the right to:
✔ Access your personal data
✔ Request correction of incorrect information
✔ Request deletion of your data (subject to legal requirements)
🔄 7. POLICY UPDATES
We may update this Privacy Policy from time to time. Changes will be reflected on this page.
🔷 ❌ CANCELLATION & REFUND POLICY
📦 1. ORDER CANCELLATION
Shipments can be cancelled only before dispatch/pickup.
Once the shipment is handed over to the courier, cancellation is not allowed.
💰 2. REFUND POLICY
Refunds (if applicable) will be processed for cancelled orders before dispatch.
Refund amount will be credited within 5–7 working days.
No refund will be issued after shipment dispatch.
⚠️ 3. NON-REFUNDABLE SITUATIONS
No refund will be provided in the following cases:
❌ Shipment already dispatched
❌ Incorrect information provided by customer
❌ Customs duties or taxes paid
❌ Delay caused by external factors (weather, customs, etc.)
🔄 4. FAILED DELIVERY / RETURN SHIPMENTS
If a shipment is returned due to incorrect address or non-acceptance:
✔ Additional charges may apply
✔ Refund is not applicable
📦 5. DAMAGE OR LOSS CLAIMS
Claims must be reported within 24–48 hours of delivery
Supporting proof (photos, invoice) is required
Compensation (if applicable) will be processed as per company policy
📞 6. CANCELLATION SUPPORT
To cancel your shipment:
📞 Call / WhatsApp: +91 9866123546
📧 Email: support@danduglobal.com
👉 Our team will assist you quickly.
⚖️ LEGAL COMPLIANCE
This policy is governed by the laws of India, and disputes are subject to Hyderabad, Telangana jurisdiction.
📞 CONTACT US
For any questions regarding Privacy or Cancellation:
📞 Call / WhatsApp: +91 9866123546
🌐 Website: www.danduglobal.com